We do everything we can to make sure you can get the best possible service at ConnectLink. Visit our extensive Help/FAQs for answers to all of your questions.

• What is ConnetLink and how are we different?
  ConnectLink is a global social networking site which has positioned itself as “An Encompassing Social Platform Oriented Towards the General Public and Their Varied Social Purposes”.

  At ConnectLink, global users with diversified social purposes gather to encounter fitness partners, exchange language learning experience, and share food and cooking skills, etc. Each individual user can discover and integrate into his ideal social circle of like-minded people, with all social preferences catered.

  We are committed to creating a safe and encompassing social environment which allows diversified social purposes, enabling individual users to socialize precisely according to their social needs.

• How do I create and edit my profile?
  We encourage you follow the instructions to complete all fields and upload photos to your profile when you join our site. Or, you can go to the My Profile section and click the “Edit” button to update information at any time.

  Your profile will then be checked and approved by our support staff before becoming visible. And please note that you cannot change your basic information, such as your name, gender, date of birth, yourself. If you have specific reasons where any of these items needs to be changed, please contact us.

• What can I do if I have forgotten my login email or password?
  If you forget your password, you can click here to reset your password.

  If you have forgotten your login email, please contact us and provide your name and birthday as submitted during registration, including your current email, then we will send you instructions for recovering your login details.

• How can I find other people on ConnetLink?
  To search for a member, you can use any of the following options:

  Quick Search: Allows you to quickly find members by specific conditions.
  Advanced Search: Gives you more advanced search options, such as height, education, profession, etc.
  Member ID: Remember their Member ID? You may find members by entering the ID in the specific search box.
  Members Online Now: You can search for members who are currently online by clicking here.

• How do I contact someone I’m interested in and how much does it cost?
  Our site delivers you information and practical solutions for all your social connect needs, making your online searching for a friend or partner easier, fun and enjoyable. Once you become a member, you can browse the profiles of all members, enjoy free and dedicated customer services, and explore the site with a safe and secure system.
  
  We provide other quality services that can be paid by credits, for example, Mail, Chat and CamShare. To quickly break down language and cultural barriers and communicate more seamlessly, try our pay-to-use services:
  
  1. Mail
  Mail - 1 credit each read/send mail
  This service effectively helps make cross-cultural relationships blossom. It's fast and efficient to send and receive mail from members.
  
  2. Chat - 0.5 credits per 5 minute for text only
  Our instant messaging service enables you to have close and intimate contact with your interested members. You can chat in real time and express your feelings using text and emoticons.
  
  3. CamShare - 0.6 credits per minute
  CamShare is a real-time communication service for two-way video chat, providing high resolution video, wide field of vision, and more interactive and interesting communication.
  
  There are other add-on services, such as Photo - 1 credit sent/viewed in Mail, 1.5 credit sent/viewed in Chat and CamShare, Sticker - 0.1 credit sent in Chat and Camshare,  Animoticon - 0.2 credits sent in Chat and CamShare,Voice Message - 0.3 credits sent in Chat and CamShare, which our members can choose to enjoy and have fun in communication. 
   
  
  
• What about privacy and online security?
  Our site takes online security and privacy very seriously. We use the most innovative and cutting-edge technology to ensure registration and usage is under a high level of security and protection. Our online data processing and payment systems are protected by GoDaddy and McAfee, leading authorities in online security. To protect your privacy, we use highly secured order processing services, verified by Visa and MasterCard SecureCode. Your transactions are 100% safe and guaranteed. See our Privacy Policy to learn more. For the protection, security and safety of all members, the exchange or sharing of private contact details of members is not permitted.
• What are Credits and what payment methods are accepted on your site?
  Credits are used to enjoy a host of paid services and features, such as mail, chat and CamShare.

  You can use your credit or debit card, including Visa, MasterCard to purchase credits. Credit card numbers and all submitted data are encrypted and are highly secure.

• I am experiencing technical problems. What should I do?
  We suggest you report the problems to customer care and provide us with the following details:

  - The error message you saw
  - A screenshot or screencap of the problem occurred
  - Date, time, device or user terminal when the problem occurred

• Are there any rules or policies for online scam and fraud?
  Outstanding service quality is the key to our success. We put a lot of effort into fighting dishonest behavior harmful to the confidence of our members and reputation, and protecting the rights of every user on the site. Therefore, strict rules and regulations have been implemented, and there's a series of standards and guidelines to prevent fraudulent cases with regards to our members.
  

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